Refund policy
Returns
We want you in the piece, not stuck with it. If something is not right, you have 14 days from the day your order arrives to tell us.
To be returned, a piece needs to be unworn, in the condition you received it, with any tags still on it, and in its original packaging. Keep your order confirmation or proof of purchase.
To start a return, contact us on cecipog18@gmail.com or +27 60 748 3157. Tell us your order number and what the problem is. We will reply with what to do next.
Please contact us before sending anything back. A return that arrives without being arranged first cannot be accepted, because we will not know whose it is or what you would like done.
If it does not fit
This is the part that matters most on made-to-order pieces, so it is written out separately.
On a piece made for you: if it does not fit, we will alter it until it does. If we cannot get it right, you get your money back. Alterations usually take about a week, often less.
On a piece that was already made and in stock: if it does not fit, send it back within 14 days and we will exchange it or refund you.
Damage, faults and wrong items
Check your order when it arrives. If a piece is faulty, damaged, or is not what you ordered, contact us straight away so we can put it right. This is separate from changing your mind and is not limited by the condition rules above.
What cannot be returned
- Pieces that have been worn, washed, altered by someone else, or damaged after delivery
- Gift cards
- Anything returned more than 14 days after delivery, unless it is faulty
Made-to-order and one-of-one pieces are made specifically for you, so they sit outside the standard cancellation right in South African law. Our fit guarantee above applies to them anyway. That is a promise we choose to make, and it is not affected by the paragraph above it.
Exchanges
The quickest way to exchange something is to contact us and arrange it directly. On a made-to-order piece, an alteration is usually faster and better than an exchange, because the piece was cut for you.
Refunds
Once your return reaches us we will inspect it and let you know whether the refund is approved.
If it is approved, the refund goes back to your original payment method. Allow up to two weeks from the day we receive the piece. Your bank or card provider may take a few days beyond that to show it.
On a made-to-order piece paid by 50% deposit, an approved refund returns everything you have paid.
Your rights
Nothing in this policy takes away your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002. Where the law gives you more than this policy does, the law applies.
Talk to us
Sweet Savannah
54 Hobart Road, Bryanston, Gauteng, 2021, South Africa
cecipog18@gmail.com · +27 60 748 3157